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Privacy Policy

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1. Introduction

At IndoFresh Harvest, your privacy and the security of your data are important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, purchase our products, or engage in international trading with us.

We are committed to complying with applicable data protection laws including the General Data Protection Regulation (GDPR), India's IT Act, and international EXIM regulations related to food-grade products.

2. What Information We Collect

We may collect the following data from you:

  • Personal Information: Name, company name, contact number, email address, billing and shipping addresses.

  • Business Information: GST, VAT, or EORI number, import/export license info, product interest, certifications needed.

  • Payment Information: Only collected through secure payment gateways. We do not store credit card or banking details.

  • Website Usage: IP address, browser type, pages visited (via cookies & analytics tools like Google Analytics).

  • Trade Documents: COA, MSDS, invoices, shipping and customs-related documents (when applicable).

3. How We Use Your Information

We use your data to:

  • Process your orders and fulfill contracts

  • Respond to trade or product inquiries

  • Ensure customs and export documentation compliance

  • Maintain trade records as per international EXIM law

  • Send marketing communications (only with your consent)

  • Improve site performance and user experience

4. Legal Basis for Data Processing

Our data processing practices rely on one or more of the following:

  • Your consent

  • Fulfillment of a contractual agreement (e.g., export order)

  • Legal obligation (customs, food safety, and trade compliance)

  • Our legitimate business interest (e.g., supply chain communication, customer service)

5. Data Sharing and Disclosure

We may share your information with:

  • Logistics and customs partners for trade compliance

  • Payment processors and tax authorities

  • Third-party labs for COA and MSDS issuance

  • Web hosting and CRM platforms (e.g., Wix, Mailchimp)

  • Government agencies, where required by law (DGFT, FDA, FSSAI, etc.)

We never sell or rent your data.

6. International Data Transfers

As we operate across India, Germany, and the EU, your information may be transferred internationally. We ensure all transfers comply with GDPR and cross-border trade laws through:

  • Data processing agreements

  • Adequate protection under EU standard contractual clauses

7. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with a data protection authority

To exercise any rights, email us at: privacy@indofreshharvest.com

8. Cookies and Tracking

We use cookies for:

  • Site analytics

  • User experience improvement

  • Marketing and remarketing (only with consent)

You can manage or disable cookies through your browser settings.

9. Data Retention

We retain your data for:

  • Order records: 7 years (tax and trade regulations)

  • Marketing: Until you unsubscribe

  • Trade logs: As required by DGFT, EU Border Customs, and Codex Alimentarius compliance

10. Data Security

We use:

  • SSL encryption

  • Secure hosting (Wix/Supabase/GCP)

  • Two-factor authentication for admin panels

  • Role-based data access

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted here and the "Effective Date" updated.

12. Contact Us

For any privacy-related queries, please contact:
📧 info@indofreshharvest.com
📍 IndoFresh Harvest
Germany HQ: 
India Office: Bengaluru, Karnataka, India

Our Commitment to Privacy Protection

In the context of international trading, EXIM, and European rules for exporting food products, our privacy policy reflects our dedication to protecting the privacy of individuals whose data we may collect. We ensure that our practices align with the relevant legislation and regulations governing privacy protection.

Elements of Our Privacy Policy

Our privacy policy addresses various aspects, including the types of information we collect, the methods of collection, the purpose behind data collection, our practices concerning data sharing with third parties, the rights of individuals under privacy legislation, and specific considerations for the collection of data from minors. For further details, refer to our comprehensive guide on privacy policy creation.

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